I'm very proud of the recent Social Media Club Nashville (SMCNash) program I helped coordinate, which partnered HDI Music City and our wonderful event sponsor, Oracle, to bring the Nashville community a program on the hot topic, Social Care (Social Media + Customer Service). We gathered a top-notch panel of professionals to explore social care trends and best practices.

SMCNASH Social Care Panelists included:

• Penny Reynolds, Founding Partner, The Call Center School
• Anne McGraw, Customer Loyalty & Social CRM, Nissan North America
• Leah Mackey Schultz, Director of Social Media Operations, ACS Advertising/Xerox
• Brett Williams, Product Management Director, UL (Undewriters Laboratories)
• Christina McKeon, Product Marketing Executive, Oracle

EVENT HIGHLIGHTS: 

• The RSVP list was full! 200 Nashville business professionals registered for the event. We opened with a networking reception, with Oracle sponsoring an open bar and providing demos of their social products to get the conversation started.

• We Trended on Twitter! One of the highlights of the event was learning that @smcnash and @oracle were among Nashville's Twitter Trending topics that evening.

• We reached over 30,000 people! According to our #smcnash TweetReach Report, our conversations reached far beyond the room.

• We learned a LOT about Social Care! Check out my #smcnash + HDI Music City: Social Care Storify collection of favorite Tweets from the event !